Frequently Asked Questions
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What makes these courses different?
They’re built from current reporting and teach applied thinking, not just theory. Each lesson pairs a real article with a guided analysis so you can transfer patterns to your own work.
How often are courses updated?
We update when the underlying story evolves to keep learning accurate. Patch notes summarize changes so returning learners can scan what’s new.
Do I need prior experience?
No. Each course includes context and definitions, plus a micro-glossary. Optional primers help absolute beginners ramp up without slowing advanced readers.
How does billing work?
You pay per course at checkout in the cart. No recurring charges unless you opt in. Receipts include VAT/GST fields for business use.
How long do I keep access?
Lifetime access for purchased courses. If a story is deprecated, we archive it and keep your access to the final version.
Do you offer certificates?
Yes. Complete required checkpoints to unlock a shareable certificate with unique verification ID.
What is the refund policy?
Full refund within 7 days if less than 20% of the course is completed. Reach support with your order ID to start the process.
How can I get support or ask follow‑ups?
Email support is available weekdays. You’ll also find a dedicated Q&A thread in each course where instructors answer top questions.
Micro-Glossary
Click a term to see a plain-language definition.